Refund policy

We take great care in ensuring the quality of our products. However, due to the handmade nature of our items, some irregularities are part of their charm and not considered defects.

Returns & Exchanges

Returns or exchanges are accepted under the following conditions:

The product upon arrival.

You receive a product in the wrong size

Please note: As our products are, such variations will not be considered valid reasons for return or exchange.

How to Initiate a Return

To request a return or exchange:

Go to the Orders section on our website and initiate a Return/Replacement request.

Alternatively, contact us at orders@designcraft.co or via WhatsApp at 7069555589 within 2 days of receiving your order.

Please include clear photos of the product and a brief explanation of the issue.

Our team will assess the case and provide guidance on the next steps.

Refunds and Replacement

If your return is approved, a refund will be processed within 5–7 business days to your original payment method.

Alternatively, a replacement product will be shipped to you, depending on availability.